The things people ask.

Monday to Friday, 9am to 5pm. Closed Saturday and Sunday.

Honestly: because we're a small family-run business and whoever you're ringing is usually holding a screwdriver. Email info@rokelectrics.co.uk instead — it gets read properly and answered faster than a voicemail does. If you'd rather talk, ring 01428 651051 and leave your number.

No. We don't run an emergency or 24-hour call-out service, and we'd rather say so plainly than have you ring us at midnight and get nothing. What we do instead is prioritise customers we already look after — if we've worked for you before and something has gone wrong, tell us and we'll get to you as soon as we can.

Send us what you need by email, with photos if you have them and the rough age of the property. For anything beyond a small repair we'll come and look before quoting — on EV charger installations that site visit and estimate are free — and you'll get a clear written estimate before any work starts.

Since 2016. When we started there were about three devices inside a charger — there are dozens now, and knowing which unit suits which house is most of the job.

We'd rather answer that after seeing the drive. Which side your car's socket is on, where you stop, whether the cable can reach without crossing the path, whether you want it tethered, what your supply can carry, whether you have solar. There's a full walk-through on our EV charging page.

We're fully registered to recoup all grants available at the time of installation, so whatever support you're eligible for is handled as part of the job rather than left with you afterwards.

Very often, yes. We carry EV-charger-specific diagnostic tools, which most electricians don't, so the unit can be interrogated properly before anyone talks about a new one. We'll look at chargers we didn't install, including ones fitted by companies that have since folded.

Usually, yes. We work room by room or floor by floor and keep circuits live where we can, so you keep a kettle, a fridge and a light through most of it. The first-fix days are the dusty, noisy ones — plan around those if you work from home.

Regularly. They make sense when one floor has already been done, or when an extension means the board needs replacing anyway. The consumer unit and the earthing generally want sorting at the first stage rather than the second.

Before first fix, ideally — the earlier the electrical design is settled, the fewer compromises end up buried in the walls. We work to the builder's programme rather than against it.

Indoor schools and arenas, whole-yard installations, waterproof down lights that survive a pressure wash, electric water heaters for horse washes, power to tack rooms and barns, outside lighting for winter yards, and remote-access CCTV. Haslemere is surrounded by yards and there are horses in the family, so it became a speciality rather than a sideline.

Both. We've been sub-contracted to a garden lighting supplier since 2008 and have spent fifteen-plus years iterating through generations of LED fittings, cable, transformers and remote and app control. One scheme we completed with P C Landscapes Ltd went on to win its landscaper a BALI award.

Usually before the tools come out of the van — decades of this means most faults announce themselves from the description. When they don't, we own our own fixed wiring testers, inspection cameras and a staircase scaffold tower, so awkward access doesn't turn a fault into two visits.

Generally yes, both for running cost and for heat, but it's worth doing properly — colour temperature, beam angle, dimming that doesn't flicker, and fittings suited to the ceiling. A customer who had us do exactly that to cut her electricity costs described the work as excellent.

Yes — Cat5 and Cat6, WiFi access points positioned so the signal reaches the annexe, smart lighting and heating controls, security lighting. Done at first fix on a rewire or extension it costs a fraction of retrofitting it.